Trainers job offers in vizianagaram, andhra pradesh
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Group Manager (Vizianagaram)
WNS Vizianagaram, Andhra Pradesh
...training. People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment for deputy manager, trainers...
2 days ago in Kitjob_inReport -
Assistant Manager Process Training Payments/deposits/card Di
new WNS Vizianagaram, Andhra Pradesh
...trainers, deadlines for training remediation's and all other relevant metrics Keep a robust governance around all training activities & showcase during...
1 day ago in Kitjob_inReport -
Quality Analyst (US Process) (Vizianagaram)
new Silvermine Group Vizianagaram, Andhra Pradesh
...Job Summary: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency. Key Responsibilities: Call Monitoring and Evaluation. Monitor live or recorded calls to evaluate agent performance against quality standards. Assess agent adherence to scripts, protocols, and company policies. Evaluate the accuracy, professionalism, empathy, and resolution provided during calls. Feedback and Coaching. Provide constructive feedback to agents based on quality assessments. Collaborate with team leaders and trainers...
1 day ago in Kitjob_inReport
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